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Informativa sulla privacy e trattamento dei dati personali

La privacy è una delle nostre massime priorità. Vogliamo prevenire qualsiasi tipo di violazione di informazioni personali ed allo stesso tempo garantire il miglior servizio possibile. I tuoi dati saranno protetti e rispettati in accordo con le leggi attuali e regolazioni di industria.

I tuoi dati personali verranno collezionati quando compri da noi o ti iscrivi alla nostra newsletter. Registriamo informazioni riguardanti il tuo nome, indirizzo, indirizzo email, numero di telefono, e data di nascita o codice fiscale. Registriamo le tue informazioni in modo da poterti garantire il miglior servizio possibile e sperando di offrirti una buona esperienza. Le tue informazioni personali sono registrate solo fino a quando non decidi di cancellarle.

Puoi stampare o salvare questo documento cliccando su "file--save as" dal tuo normale browser.

In questa Informativa sulla Privacy e Trattamento dei Dati Personali sono specificate le modalità di raccoglimento dei dati ed il loro utilizzo.

1. SOGGETTO RESPONSABILE

The party responsible for the collection, processing and use of your personal data within the Federal Data Protection Act is:

NORDIC NUTRITION UG, Sandstr. 3, 80335 Munich

If you wish to object to the collection, processing or use of your data by Nordic Nutrition, i.e. Nordic Oil, in accordance with this Privacy Policy as a whole or in regards to specific criteria, you can send your objection by e-mail or letter to the following addresses:

E-Mail: Privacy@nordicoil.de

Postal: NORDIC NUTRITION UG, Sandstr. 3, 80335 Munich

2. RACCOLTA, TRATTAMENTO E UTILIZZO DEI DATI PERSONALI

2.1 DATI PERSONALI

Personal data is information that you provide to us which personally identifies you, such as your name, telephone number, address, as well as all inventory data that you provide us with when registering and creating your customer account. Statistical data on the other hand, such as the number of times you visit one of our web pages, is not directly associated with your personal identity and thus does not fall into this category.

2.2 ACCOUNT DEL CONSUMATORE

In order to directly access your stored inventory data, you must register, which includes creating a password, and henceforth entry into your customer account is password-protected. Here you can view data about your completed orders, open orders, recently shipped orders, manage your data and options for receiving newsletters. The password to your account and your personal should be kept confidential, made non-accessible to unauthorized third parties. We cannot accept liability for the improper use of your password unless we are responsible for the abuse. Unless you opt out, you will always be automatically logged in. This feature allows you to use some of our services without logging back in again every time you visit one of our web pages. However, for security reasons, if you want to change your personal information or place an order, you must confirm your identity through entering your password.

2.3 RACCOLTA, TRATTAMENTO E UTILIZZO DEI DATI PERSONALI

Again, privacy is very important to us. Therefore, in the collection, processing and use of your personal data, we strictly hold ourselves to the statutory provisions of the Federal Data Protection Act and the Telemedia Act. We collect, process and store your data throughout each step of the purchase process, including any subsequent warranties, in order to not only process the order but to both maintain and improve all of our services, technical administration and for marketing purposes. Your personal data will only be passed on to third parties or otherwise transmitted outside of Nordic Oil if this is necessary for the purpose of executing your order or if you have previously consented to special circumstances. As part of order processing, the service providers we use, such as transporters, logisticians and banks, receive the necessary data for processing your order. In other words, the necessary data we provide them may only be used to fulfill their specific task. Any other use of the information is strictly prohibited. To process your order, we need your correct name, address and payment details. We need your e-mail address so that we can confirm your order purchase and shipping, communicating with you effectively throughout the process. As mentioned before, we also use these details for your registration and identification. You can file a claim requesting that your data is permanently deleted, which will be fulfilled if the stoarge of your data is no longer necessary for legal reasons.

2.4 USO DEI DATI PER SCOPI PUBBLICITARI

In addition to communicating with you about your orders, we also use your data to recommend products or services that may be of interest to you as well as share marketing promotions. You may object to the use of your personal information being used for these marketing purposes at any time. An email or letter to the contact details provided in Section 1 is sufficient.

2.4.1 NEWSLETTER

This section outlines the content of our newsletter as well as the registration, shipping and statistical evaluation procedures. It also informs you about your right to object to our newsletters.

To subscribe to our newsletter, you must provide your email address and then, via a confirmation email sent to you, complete the registration process, thus providing legal consent and accepting the content of our newsletters: advertisements, that is information about new products and special offers, as well as interesting, informative articles.

Through applying and completing your registration process, we store your e-mail address, the confirmation time as well as the IP address through MailChimp. Likewise, any changes you make to your personal data will also be stored through MailChimp.

MailChimp is one of our service providers, a marketing automation platform and an email marketing service, operated by Rocket Science Group, LLC (675 Ponce De Leon Ave # 5000, Atlanta, GA 30308, USA). Again your personal data is safely stored with their servers and our newsletter is distributed through them. Furthermore, MailChimp may, according to its own policies, use data to improve its own services, such as tracking which countries recipients of newsletters reside or simply how to optimize layout/design of newsletters. However, MailChimp will not pass your data onto third parties.

We count on MailChimp’s promise of reliability and security. MailChimp is certified under the US-EU "Privacy Shield" and is thus committed to complying with EU data protection laws. Furthermore, we have a binding agreement with MailChimp, which pledges to protect the data of our users, to process data in accordance with its privacy policy on our behalf and, in particular, not to disclose it to third parties. You can view the privacy policy of MailChimp here.

Statistical Survey and Analysis

The newsletters contain a so-called "web-beacon", i.e. a pixel-sized file that is retrieved from a MailChimp server when the newsletter is opened. Mailchimp thus retrieves technical information, such as your browser, IP address and time it was accessed. Information about your reading habits is used to improve their technical performance and services.

To elaborate, this statistical survey determines if our newsletters are opened, when they are opened and which links will be clicked. For technical reasons, this information can be assigned to the individual newsletter recipients. However, it is neither our desire, nor the desire of MailChimp, to observe individual users. We simply want to evaluate the general patterns of users, i.e. how to adapt our content to our readers’ interests.

Online Call and Data Management

There are cases in which we may direct recipients of our newsletter directly to the MailChimp website. For example,if you are having difficulty viewing the newsletter due to display problems, we include a link that allows you to view the newsletter online. Furthermore, through MailChimp’s website, recipients can view their data, such as change their e-mail address.

All that being said, this means that MailChimp, as well as their partners and service providers, such as Google Analytics, use cookies to process personal data. We have no influence on this data collection. For more information, again you can view the privacy policy of MailChimp here. For the European Union, we also want to inform you of the following website where you can learn more about objecting to data collection specifically implemented for promotional purposes: AboutAds and Your Online Choices.

Terminazione / Revoca

You can unsubscribe to our newsletter at any time, i.e. revoke your consent. Simultaneously, you would be revoking consent to MailChimp, so all statistical analysis will be terminated. A separate revocation of only the later is unfortunately not possible. A link to unsubscribe to the newsletter can be found at the bottom of each newsletter.

Regolazione generale di protezione dei dati (DSGVO)

In accordance with the provisions of the General Data Protection Regulation (DSGVO), implemented May 25, 2018, we follow the criteria of Art. 6(1) lit. a, 7 DSGVO and § 7 (2) no. 3 and (3) UWG, regarding your consent in receiving emails from us.

The use of the mail service provider MailChimp, from the initial registration to carrying out statistical surveys, is committed to honoring our legitimate investment in following Art. 6 para. 1 lit. f DSGVO. We appreciate MailChimp because they are user-friendly and secure, serving both our business interests and the high expectations of our users.

2.4.2 CONSIGLI SUI PRODOTTI VIA E-MAIL

As a customer of Nordic Oil, you will regularly receive by e-mail valuable recommendations of our products. These recommendations are provided regardless of whether or not you have subscribed to a newsletter. In this way, we want to inform you about products that may be of interest to you based on your recent purchases with us. We comply strictly with the legal requirements. If you do not want to receive any recommendations of products or any Nordic Oil advertising at all, you can always object to this. An email or letter to the contact details provided in Section 1 is sufficient. Of course, you will also find in all Nordic Oil e-mails an unsubscribe link.

2.4.3 PUBBLICITA` PERSONALIZZATA

The information we receive from you helps us to constantly improve shopping experiences, continuously making our site more customer-friendly and individualized. We use information such as email receipt and read receipt; computer and Internet connection information; operating system and platform; your order history and service history; the date and time of your visit to our homepage; and the products you have viewed. We use this information exclusively in a pseudonymised form. By analyzing this data, we are able to improve our website as well as design advertisements that are specially tailored to your interests. Our goal is to make our advertising more useful and interesting to you. Therefore, the analysis of the pseudonymized data helps us to ensure that we do not randomly and excessively send you unhelpful advertising. Rather, we send you advertising, such as newsletters or product recommendations by e-mail or mail, which directly correspond to your interests. As mentioned, we also track which of our advertising emails you open to avoid unnecessary emails being sent to you. By agreeing to this contract, you are agreeing with the following statement: Nordic Oil uses the information provided by me and other information stored on my customer account as well as pseudonymised usage data to present me with personalized advertising and/or special offers and services. If you do not want to receive personalized advertising, you can opt out at any time. An email or letter to the contact details provided in Section 1 is sufficient.

2.4.4 LOTTERIE E RICERCHE DI MERCATO

For sweepstakes, we use your information for the purpose of winning prizes and further promoting our offers. You will find detailed information in our terms and conditions for the respective raffle, if applicable. We also use your data for market and opinion research. Of course, we use these exclusively anonymized data for statistical purposes and only for the NORDIC NUTRITION UG / nordicoil.de. Your responses to surveys will not be shared or published to third parties. By agreeing to this contract, you are agreeing with the following statement: Nordicoil.de uses and processes my personal data for market and opinion research for its own purposes. At any time you can request that your data is not used for market and opinion research. An email or letter to the contact details provided in Section 1 is sufficient. Of course, you will also find an unsubscribe link in every survey e-mail.

3. CONTROLLO CARTA DI CREDITO

We conduct a credit check before concluding the purchase contract. This is done in order to be able to offer you a selection of a variety of payment methods and, at the same time, to prevent default on payments. In addition, the credit check is for your and our security, as it prevents fraud and other crimes. As part of the credit check, we check all of the data available to us and thus determine which appropriate payment methods can be offered for an order. Among other things, all previous orders are checked in your customer account. In addition, we also check whether your delivery address differs from your billing address, whether it is a new delivery address or whether the order should be delivered to another shipping services center. In addition to the data we have, data from external service providers is also required to confirm your information and thus effectively run a credit check (first and last name, your address and, if applicable, your date of birth). The exchange of data is with one or more of the following credit service providers: infoscore Consumer Data GmbH, Rheinstrasse 99, 76532 Baden-Baden - SCHUFA Holding AG, Kormoranweg 5, 65201 Wiesbaden - Klarna Bank AB (publ), Sveavägen 46, 111 34 Stockholm, Sweden - Arvato Finance A / S, Østbanegade 55, 2. tv, DK-2100 København Ø - Financial Tech Sweden AB, Mäster Samuelsgatan 42, 111 57 Stockholm.

This credit rating agency uses the aforementioned data transmitted by us to make an appropriate assessment of your credit trustworthiness in regard to the respective order based on mathematical-statistical procedures (scoring). Furthermore, the credit rating agency uses the aforementioned data for other companies (e.g. other online merchants) for address verification purposes as well as for scoring applications based thereon. The calculation of the probability value also includes your address data. As part of the ordering process, we also match your bank details (only IBAN and BIC or account number and bank code) with the Return-Debit Prevention Pool (RPP) of infoscore Consumer Data GmbH (ICD), Rheinstr. 99, 76532 Baden-Baden. The RPP has the function of a lock file. In addition, in the event of non-payment of the direct debit, we will, if permitted, provide your bank details (IBAN and BIC only, no personal information) to the RPP of the ICD who will, upon request, communicate this blocking to other companies involved in the information procedure. After paying the return debit, we will report the settlement in the RPP. If you do not agree with the payment method(s) offered to you, you can inform us in writing by mail or by email to privacy@nordicoil.de and we will reconsider. You can revoke your consent at any time. An email or letter to the contact details provided in Section 1 is sufficient.

4. COOKIES

Accepting cookies is not a requirement for visiting our websites. However, we point out that our website and service have limited functionalities if you do not enable cookies.

What are cookies? A cookie is a small piece of data sent from a website and stored on the user's computer by the user's web browser while the user is browsing. Cookies were designed to be a reliable mechanism for websites to remember stateful information (such as items added in the shopping cart in an online store) or to record the user's browsing activity (including clicking particular buttons, logging in, or recording which pages were visited in the past). Basically, there are two different types of cookies: so-called session cookies, which are deleted as soon as you close your browser, and persistent cookies, which are stored for a longer or infinite period of time on your hard drive. This storage helps us to customize our websites, making it more user-friendly, such as remembering arbitrary pieces of information that the you previously entered into form fields such as names, addresses, passwords and credit card numbers.

Which cookies does Nordicoil.de use? Most of the cookies we use are session cookies, meaning they are automatically deleted from your hard drive after the end of the browser session. To reiterate, session cookies are needed, for example, to offer you the shopping cart feature across multiple pages. In addition, we also use cookies that remain on your hard drive. On another visit, it is automatically recognized that you were already browsing/shopping with us, remembering your inputs and settings. These temporary/permanent cookies are stored on your hard drive and will self-terminate upon reaching their pre-determined, specified termination date (a lifespan anywhere between one month to ten years). Again, the sole purpose of these cookies is to tailor our offerings to your needs and to make browsing with us as easy, comfortable as possible. For example, cookies anticipate what information is of most interest to you and thus actively display it.

What data is stored in the cookies? The cookies used by Nordic Oil only save pseudonymous data. When cookies are activated, each cookie is assigned an identification number and an assignment of your personal data. In other words, the following information is inserted into the cookie: your name, IP address and/or similar data that can only be directly associated to you. We only receive collective pseudonymous information, for example: which pages of our shop were visited, which products were viewed, etc.

What is Onsite Targeting? The Nordic Oil websites use cookie technology to collect data to optimize our advertising and online offers. This data is not used to identify you personally but only to serve a pseudonymous evaluation of website’s activity. Your data will never be merged with your personal data that we store. Again, with this technology, we may, for instance, present you with advertisements and/or special offers/services that are associated with products you have been viewing recently. Our goal is to make our online offers as attractive as possible for you and to generally cater to your interests.

There are also third-party cookies. Nordicoil.de uses some advertising partners who help to make the website more individualized. Cookies from partner companies are stored on your hard drive. These are persistent cookies that automatically delete after reaching their specified time. The cookies from our partner companies are also pseudonymous, mostly anonymous data. For example, this may include information about which products you have viewed, whether something has been purchased, which products have been searched, etc. In doing so, some of our advertisers are also gathering information about other websites you have visited. This pseudonymous data will never be merged with your personal information. The sole purpose is to allow our affiliates to provide you with advertisements that actually interest you.

Te re-targeting of our websites use so-called re-targeting technology. We use this technology to make the internet offer more interesting for you. This technology makes it possible to present advertisements to Internet users who are already interested in our shop through our partners’ websites. We are convinced that the display of such personalized advertising is generally more interesting to the Internet user than random advertising that has no such personal reference. The insertion of our advertisements on our partners’ websites is based on said cookie technology and, thus, the analysis of the user’s behavior. This form of advertising is completely pseudonymous. No user profiles will be merged with your personal data. By using our site and consenting to the use of so-called cookies, you are thus consenting to the collection, storage and usage of your user data. Furthermore, your data will continued to be stored in cookies after your browser session is over and can be retrieved on your next visit to the website. You may revoke this consent at any time through changing your browser settings.

How can you prevent the storage of cookies? In your browser you can agree/disagree to the storage of cookies. If you only want to accept the Nordic Oil cookies but not the cookies of our service providers and advertising partners, you can specify such in the settings of your browser (find "block third-party cookies"). In general, you will see in the menu bar of your web browser, via the help function, how you can reject new cookies and deactivate already-existing cookies. For shared computers that are set to accept cookies and flash cookies, we recommend that you log out completely at the end of each session.

5. LOG FILES

With each access to the pages of nordicoil.de usage data is transmitted through the respective Internet browser and stored in log files, the so-called server log files. The datasets stored contain the following data: date and time of the retrieval, name of the accessed page, IP address, referrer URL (the URL origin from which lead you to our website), the amount of data transferred and information about the browser used. The IP addresses of the users will be deleted or anonymized after the end of use. In the case of anonymization, the IP addresses are changed in such a way that the personal details can no longer be recognized as a specific, identifiable person, or only via high costs, great manpower and the large dedication of time can such be retrieved. We evaluate these log file datasets anonymously in order to further improve our offer and the Nordic Oil shop, to make it more user-friendly, to find and fix errors faster and to control server capacities. For example, we can estimate at what time the Nordic Oil Shop is particularly popular and thus ensure users continue to receive the fastest possible purchase. In addition, by analyzing the log files, we can more quickly detect and resolve any technical issues or errors in the Nordic Oil Shop.

6. WEB ANALYTICS

6.1 GOOGLE ANALYTICS

Google Analytics is a service of Google Inc., 1600 Amphitheater Parkway, Mountain View, CA 94043, USA. Google Analytics uses cookies, which are text files that are stored on your computer and analyzed. The information collected from cookies about the use of our web pages (including your IP address) is usually transmitted to and stored by Google on servers in the United States. Please note that on our websites Google Analytics has been extended by the code "gat._anonymizeIp () ;;" in order to ensure an anonymous collection of IP addresses (so-called IP-Masking). Your IP address will therefore be collected by Google at our behest only in an abbreviated form, which ensures anonymization and no conclusions about your identity. In the case of the activation of IP anonymisation on our web pages, your IP address will be truncated by Google within member states of the European Union or in other contracting states of the Agreement on the European Economic Area. Only in exceptional cases will the full IP address be sent to a Google server in the US and shortened there. Google will use the information provided to evaluate your use of our websites, to compile reports on our website’s activities and to provide us with other Internet services. The IP address provided by Google Analytics will not be merged with other Google data. Through a transmission from Google, this data is stored in cookies on the visitor's computer. Based on an algorithm, Criteo GmbH analyzes the anonymously recorded surfing behavior and can then display targeted product recommendations as personalized advertising banners on other websites (so-called publishers). In no case can this data be used to personally identify you as a visitor to our websites. The collected data will only be used to improve offers. Any other use or disclosure of this information to third parties does not occur.

Further information on the technology used can be found in the privacy policy of Criteo GmbH: http://www.criteo.com/privacy/an Third parties only take place due to legal regulations or in the context of order data processing. In no case will Google match its data with other data they have collected. By using this website, you agree to Google collecting/processing data about your activity in the manner and with the purpose as described above. You can prevent the storage of cookies by setting your browser software accordingly. However, we point out that, by doing so, you may not be able to use all the functions of our website. In addition, you may prevent Google from collecting/processing data generated by cookies by downloading/installing the browser plug-in available. For more information about this as well as Google Analytics and privacy in general, click here.

6.2 SMARTLOOK

To improve our website, we use the analysis tool "Smart Look" from Smartsupp.com, s.r.o., Milady Horakove 13, 602 00 Brno, Czech Republic, which allows an anonymous evaluation of the use of nordicoil.de. Anonymised usage logs are stored in accordance with the law and automatically deleted after three days. For details, see the Smartsupp Privacy Policy here.

6.3 CRITEO

On our websites, anonymised information about visitors’ surfing behavior, utilized for marketing purposes, is collected and stored by Criteo GmbH. The data is stored via cookies on the visitor's computer. Based on an algorithms, Criteo GmbH analyzes the anonymously recorded surfing behavior and can then display targeted product recommendations as personalized advertising banners on other websites (so-called publishers). In no case can this data be used to personally identify you as a visitor to our websites. The collected data will only be used to improve offers. Any other use or disclosure of this information to third parties does not occur. Further information on Criteo's technology can be found in their privacy policy here.

6.4 MICROSOFT

Our online offerings also use Microsoft Conversion Tracking (Microsoft Corporation, One Microsoft Way, Redmond, WA 98052-6399, USA). Microsoft Bing Ads sets a cookie on your computer if you have ever accessed our website through them. Microsoft Bing and Nordic Oil thus recognize that someone clicked on an one of our advertisements, was redirected to our website and reached a previously determined landing page (conversion page).

We only hear the total number of users who clicked on a Bing ad and were then redirected to the conversion page. No personal information about the identity of the users are provided. If you do not want to participate in the tracking process, you can also refuse the required setting of a cookie via your browser’s settings.

For more information on privacy and cookies used on Microsoft Bing, visit the Microsoft Web site here.

6.5 CRAZYEGG.COM

This site uses the CrazyEgg.com tracking tool to record randomly selected individual visits (using anonymized IP address only). This tracking tool uses cookies to evaluate how users explore our website, such as which content is frequently clicked on. For this purpose, a usage profile is displayed visually. When using the tool, no personal data will be collected, processed or used by you. Only usage profiles are created when using pseudonyms.

At any time, you may object to the collection, processing and collection of data generated by CrazyEgg.com by following the instructions here.

For more information about privacy at CrazyEgg.com, click here.

6.6 GOOGLE ADWORDS

This website also uses Google Conversion Tracking. Google Adwords places a cookie on your computer if you have reached our website via a Google ad, thus recognizing that the user visited clicked on our ad and was redirected to our website. These cookies lose their validity after 30 days and are not used for personal identification. Every customer that clicks on our Google ad receives a different cookie. Cookies cannot be tracked via the website of Adwords users. The information gathered from the cookie is used to generate statistics on Adwords users who have opted for such conversion tracking, thus enabling Adwords to total the number of users who clicked on their ads and were redirected. However, they do not receive information that personally identifies users. If you do not want to participate in the tracking process, you can also refuse the required setting of a cookie through your browser settings.

You can also disable cookies for conversion tracking by setting your browser to block cookies from the domain "www.googleadservices.com". Google's privacy policy on conversion tracking can be found here.

6.7 HOTJAR

Hotjar (Hotjar Ltd.), a useful tool in analysis and feedback, enables us to better understand what users want, care about and interact with on by visually representing their clicks, taps and scrolling behavior (also known as heat lamps). Data collection and storage can be revoked at any time with future effect here.

For details how your data is handled by Hotjar, please refer to the privacy policy here.

7.1 DOUBLECLICK BY GOOGLE

Doubleclick by Google is a service of Google Inc., 1600 Amphitheater Parkway, Mountain View, CA 94043, USA ("Google"). Doubleclick by Google uses cookies to present ads that are relevant to you. Your browser will be assigned a pseudonymous identification number (ID) to track which ads have appeared in your browser and which ads have been viewed. The cookies do not contain any personal information. Using the DoubleClick cookie allows Google and its affiliate websites to serve ads based on previous visits to our websites or to other websites. The information generated by the cookies is transmitted by Google for evaluation to a server in the USA and stored there. A transfer of the data by Google to third parties will only take place in the case of legal regulations or due to standard order data processing. Under no circumstances will Google match its data with other data they have collected. By using this website, you agree to Google collecting/processing data about your activity in the manner and with the purpose as described above. You can prevent the storage of cookies by setting your browser software accordingly. However, we point out that, by doing so, you may not be able to use all the functions of our website. In addition, you may prevent Google from collecting/processing data generated by cookies by downloading/installing the browser plug-in available under the DoubleClick Deactivation Extension. Alternatively, you can disable the Doubleclick cookies on the Digital Advertising Alliance. To see said options and gain more information, click here.

7.2 PROPELLERADS

PROPELLERADS is a service of Propeller Ads Ltd, 15 Karaiskaki Street, 3032, Limassol, Cyprus. Propellerads uses cookies to show you advertisements that are relevant to you. Your browser will be assigned a pseudonymous identification number (ID) to check which ads have appeared in your browser and which ads have been viewed. The cookies do not contain any personal information. So, the relevancy is due to the use of PROPELLERADS cookies allowing Propeller Ads and its affiliate websites to serve ads based on previous visits to our website or to other websites. By using this website, you agree to Propeller Ads collecting/processing data about your activity in the manner and with the purpose as described above. You can prevent the storage of cookies by setting your browser software accordingly. However, we point out that, by doing so, you may not be able to use all the functions of our website. In addition, you may prevent Propeller Ads from collecting/processing data generated by cookies via deactivating such. To do so and for more information, please refer to the Privacy Policy of Propeller Ads Ltd here.

7.3 FACEBOOK PIXEL

Facebook Pixel is owned by the social network Facebook Inc., 1 Hacker Way, Menlo Park, CA 94025, USA, or if you are located in the EU, Facebook Ireland Ltd., 4 Grand Canal Square, Grand Canal Harbor, Dublin 2, Ireland

The Facebook pixel is an analytics tool that helps Nordic Oil measure the effectiveness of our advertising. We use the Facebook pixel to understand the actions people are taking on our website and to reach potential customers. So, in a nutshell, we use the Facebook Pixel to display our advertisements only to those Facebook users who have shown an interest in our online offer or who show interest in similar topics/products (so-called "Custom Audiences"). With the help of the Facebook pixel, we also want to make sure that our Facebook ads are in line with the potential interest of users and, therefore, are not annoying. With the help of the Facebook pixel, we can continue to understand the effectiveness of the Facebook ads for statistical and market research purposes, in which we see whether users were redirected to our website after clicking on a Facebook ad (so-called "conversion").

Informativa sulla privacy di Facebook

The presentation of Facebook Ads and their processing of data may be better understood through their general data usage policy of Facebook. Special information and details about the Facebook pixel and how it works can be found in the links above as well as the Preferences and Help sections of Facebook.

EU-US Privacy Shield

Facebook is certified under the Privacy Shield Agreement, which provides a guarantee to comply with European data protection law.

The use of Facebook Pixel as well as the storage of "conversion cookies" is based on Art. 6 para. 1 lit. f DSGVO. We have a legitimate interest in analyzing user behavior in order to optimize both our web site and our advertising.

Order Data Processing Contract

Facebook acts as an order processor and we have a special contract with them ensuring security, in which we hold Facebook accountable for protecting the data of our customers and not passing it on to third parties.

Opposition

While we have legitimate interests in using the Facebook Pixel and storing "conversion cookies", we offer opt-out options. You can object to Facebook pixel and the use of your data towards the generation of Facebook ads. To determine which types of ads you see within Facebook, you can use Facebook’s Help feature and follow the instructions for changing usage-based advertising. The settings are platform independent, meaning they are adopted for all devices such as desktop computers or mobile devices. You may also object to the use of cookies for metering and promotional purposes via the opt-out page found through the Network Advertising Initiative. Again, you can learn more through the US website aboutads.info or the European website youronlinechoices.com.

8. SOCIAL PLUGINS

8.1 SOCIAL PLUGINS

Our website uses social plugins ("plugins") from various social networks. With the help of these plugins you can, for example, share content or recommend products. The plugins are disabled by default on nordicoil.de and therefore do not send any data. By clicking on the button "Activate Social Media" you can activate the plugins on our website. The plugins can, of course, be deactivated with a simple click. If these plugins are activated, your browser establishes a direct connection with the servers of the respective social network. The content of the plugin is transmitted from the social network directly to your browser and is incorporated into the website. By integrating the plugins, the social network also receives the information that you have accessed on our website. If you are logged in to a social network, your experience can be seen through your social media account. To explain, if you interact with the plugins, such as press the Facebook "Like" button or leave a comment, then that information is transmitted directly from your browser to the social network and stored there. The purpose and scope of the data collection and the further processing and use of the data by social networks as well as your related rights and settings’ options for privacy can be referred to the privacy policy of the respective networks or websites.

Even if you are not logged in to the social networks, web pages with active social plugins can send data to those networks. An active plugin sets a cookie with an identifier each time the web page is opened. Since your browser sets this cookie without asking permission every time it connects to a network server, the network could then create a profile that lists all of the websites you use. And then it would also be quite possible to assign this identifier later, for example when you login later to a social network. On our websites, we use the following plugins: Facebook, Twitter and Pinterest. If you do not want social networks to collect data about you through active plugins, you can either simply deactivate the social plugins on our website or in your browser’s settings (select "Block third-party cookies" feature). In doing so, the browser will no longer send cookies to the server for embedded content from other providers. With this setting, however, other cross-page features may unfortunately not work.

8.2 FACEBOOK

We use plugins from the social network Facebook.com, which is operated by Facebook Inc., 1601 S. California Ave, Palo Alto, CA 94304, USA. The link to Facebook's Privacy Policy can be found here.

8.3 TWITTER

We use plugins from the social network Twitter.com, which is operated by Twitter Inc., 795 Folsom St., Suite 600, San Francisco, CA 94107, USA. You can find the link to the privacy policy of Twitter here.

8.4 PINTEREST

We use plugins from the social network Pinterest, which is operated by Pinterest Inc., 635 High Street, Palo Alto, CA, USA. You can find the link to the privacy policy of Pinterest here.

9. SOCIAL SIGN IN (VIA FACEBOOK)

We offer you the opportunity to register directly with your existing Facebook profile. If you want to use this feature, you will first be redirected to Facebook. There you will be asked to log in using your username and password. We do not take note of your registration data. If you are already logged in to Facebook, this step will be skipped. Afterwards Facebook informs you of which data is transmitted between them and Nordic Oil (public profile, friends list, e-mail address and current place of residence). You confirm this with through the “OK” button. With the transmitted data we create your customer account, whereby, of course, your friend list is not stored by us. There is no longer a permanent link between your customer account and your Facebook account. To better understand the purpose and scope of the data collection and the further processing and use of the data by Facebook, as well as your related rights and settings options to protect your privacy, again please refer to Facebook’s privacy policy here.

10. E-MAIL & FORMULAS

We use the Zendesk ticketing system, a customer service platform, Zendesk Inc., 989 Market Street # 300, San Francisco, CA 94102, to process customers’ inquiries. Your name, first name, postal address, telephone number and e-mail address are necessary in order to answer your questions and serve your needs. Zendesk is a certified participant of the "Privacy Shield Framework" and thus meets the minimum requirements for legally compliant order data processing.

For more information about Zendesk's data processing, please refer to the Zendesk Privacy Policy here. If you have any questions, feel free to contact the Zendesk Privacy Officer at privacy@zendesk.com

If you contact us by e-mail or via the form on our website, we will only use the personal data you provide to process your specific request. The data provided will obviously be treated confidentially. The specified data and the message history with our service desk will be saved for follow-up questions and subsequent contacts. The processing of the data entered into the contact form is based on your consent (Article 6 (1) (a) GDPR).

We have entered into a contract with Zendesk strictly outlining data processing procedures that fully implement the stringent requirements of German data protection laws.

11. FL ORNITOSERVIZI DI PAGAMENTO

11.1 KLARNA

Klarna offers various payment options (for example, installment purchase). If you choose to pay with Klarna (Klarna Checkout Solution), Klarna will collect various personal information from you. Details can be found in their privacy policy here.

Klarna uses cookies to optimize the use of their checkout experience, constituting a legitimate interest within the meaning of Art. 6 para. 1 lit. f DSGVO. Details on the use of Klarna cookies can be found at the following link:

https://cdn.klarna.com/1.0/shared/content/policy/cookie/de_de/checkout.pdf

The transmission of your data to Klarna is based on Art. 6 para. 1 lit. a DSGVO (consent) and Art. 6 para. 1 lit. b DSGVO (processing to fulfill a contract). You have the opportunity to revoke your consent to data processing at any time.

11.2 TRASFERIMENTO IMMEDIATO

On our website, a payment option we offer is "Immediate Transfer". Provider of this payment service is the Sofort GmbH, Theresienhöhe 12, 80339 Munich (hereinafter "Sofort GmbH").

Through the "Immediate Transfer" option, we receive a payment confirmation from Sofort GmbH in real time and can immediately start fulfilling our obligations.

If you have decided on the payment method "Immediate Transfer", you must provide your PIN and a valid TAN to Sofort GmbH, thus logging into your online banking account. Sofort GmbH automatically checks your account balance and transfers the money to us.

In addition to the PIN and the TAN, the payment data entered by you, as well as personal data, will be transmitted to the Sofort GmbH. Your personal details are your first and last name, address, telephone number(s), e-mail address, IP address and possibly further data necessary for completing the payment process. The transmission of this data is necessary to establish your identity beyond a doubt and to prevent fraud.

The transmission of your data to Sofort GmbH is based on Art. 6 para. 1 lit. a DSGVO (consent) and Art. 6 para. 1 lit. b DSGVO (processing to fulfill a contract). You have the opportunity to revoke your consent to data processing at any time.

For details on payment with Sofortüberweisung, please refer here.

12. SICUREZZA DEI DATI

Your personal data is securely transmitted by encryption. This applies to your order and also to the customer login. We use the coding system SSL (Secure Socket Layer). Furthermore, we secure our websites and other systems through technical and organizational measures against loss, destruction, access, modification or dissemination of your data by unauthorized persons.

12. DIRITTI DEGLI INTERESSATI

According to the Federal Data Protection Act, our customers have a right to access information about their stored data, as well as, if necessary, a right to correct, block or delete data. We take the protection of your data very seriously. To ensure that personal information is not disclosed to third parties, please direct your request by e-mail or by post clearly identifying yourself to the contact details provided in Section 1.